Terms & Conditions

Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of the website procaredowntown.ca(the “Site”), operated by ProCare Pharmacy & Medical Clinic(“ProCare”, “we”, “us”, or “our”). By accessing or using the Site, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Site.

Not medical advice; emergencies

The Site provides general information about our pharmacy and clinic and lets you submit online booking and service requests. It is not a substitute for professional medical advice, diagnosis, or treatment, and nothing on the Site should be relied upon as such. Always seek the advice of your physician, pharmacist, or other qualified health provider with any questions about a medical condition or medication.

The Site is not intended for emergencies. If you are experiencing a medical emergency, call 911 immediately. For non-emergency health advice in Alberta, you can call Health Link at 811. Do not use the Site's forms or messages to communicate urgent or time-sensitive medical needs.

No provider-patient relationship

Using the Site, submitting a form, or contacting us through the Site does not create a doctor-patient or pharmacist-patient relationship. Such a relationship is formed only when you are accepted as a patient and receive care from our physicians or pharmacist in the course of a clinical or pharmacy encounter.

Bookings and refill requests are requests only

Appointment bookings, waitlist submissions, new-patient registrations, and prescription refill requests made through the Site are requests. They are not confirmed or guaranteed until our clinic or pharmacy reviews them and confirms with you directly. We may need to verify your information, assess clinical appropriateness, or contact your prescriber before acting on a request, and we may be unable to fulfil a request. Do not assume an appointment or refill is arranged until you receive confirmation from us.

Accuracy of information you submit

You agree to provide accurate, current, and complete information when using the Site, and to keep it up to date. Providing inaccurate or incomplete information - such as an incorrect PHN, date of birth, medication details, or contact information - may delay or prevent us from responding to your request or providing safe care. You are responsible for the information you submit.

Intellectual property

The Site and its content - including text, graphics, logos, the ProCare name and branding, images, and layout - are owned by or licensed to ProCare Pharmacy & Medical Clinic and are protected by copyright, trademark, and other laws. You may view and use the Site for your own personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written permission.

Acceptable use

When using the Site, you agree not to:

• Use the Site for any unlawful, fraudulent, or harmful purpose, or in breach of these Terms;
• Submit false information, or information about another person without their authority;
• Attempt to gain unauthorized access to the Site, its systems, or other users' information;
• Introduce viruses or other malicious code, or interfere with or disrupt the Site's operation or security; or
• Use automated means to scrape, harvest, or overload the Site.

Third-party links

The Site may contain links to third-party websites and services that we do not control. We provide these links for convenience only and are not responsible for the content, products, or privacy practices of any third-party site. Accessing a linked site is at your own risk.

Disclaimer of warranties

The Site and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties or representations, express or implied, about the Site, including that it will be accurate, complete, uninterrupted, error-free, or free of harmful components, or that information on it is current. Any reliance you place on the Site is at your own risk.

Limitation of liability

To the fullest extent permitted by the laws of Alberta, ProCare Pharmacy & Medical Clinic and its owners, staff, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of, or inability to use, the Site or your reliance on its content. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for the professional care we provide, which is governed by the applicable standards and law.

Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal and health information. Please review it to understand our practices.

Governing law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada that apply there. You agree to the exclusive jurisdiction of the courts of Alberta for any dispute arising out of or relating to the Site or these Terms.

Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and post the current version on this page. Your continued use of the Site after an update means you accept the revised Terms.

Contact us

If you have questions about these Terms, please contact us:

• ProCare Pharmacy & Medical Clinic
• 10663 113 St NW, Edmonton, AB T5H 3H7, Canada
• Phone: (825) 401-4905
• Email: Downtownprocarepharmacy@gmail.com